Knowledge base

  1. Knowledge Base
  2. Windows
  3. Troubleshooting & FAQ
  4. API Authentication Issues

API Authentication Issues

-3 Likes
3663 Views
Troubleshooting & FAQ Web 2 months ago

To ensure accuracy, Analyzer.Tools obtains product data directly from Amazon using the Amazon Seller Partner API (SP-API).

Amazon requires sellers to successfully authenticate their Amazon seller account in order to access this data for the first time. 

👉 How to Authenticate the Web app

👉 How to Authenticate the Windows app

Unsuccessful authentication can have a limited number of reasons, which are listed below:

  • The Amazon seller account used is not a “professional” Amazon seller account. A professional seller account is required,
  • The professional Amazon seller account is NEW and has been recently approved.  In this situation it may take Amazon a few extra days to enable AP-API access, try again in 24-48 hours,
  • The professional Amazon seller account is not in good standing or pending Amazon verification.
  • Internet connection or Amazon API downtime issue (very rare).

If you have ruled out the issues above and are still experiencing authentication issues, please contact us to troubleshoot further.  

Please be sure to visit, subscribe and share our Facebook, YouTube & Twitter page to be the first to get the latest updates on program developments and new features!

Was this article helpful?

Related Articles